Who is eligible to visit RIH?
All currently registered UMBC students (undergraduate and graduate) are eligible for health care, counseling services, and health education. RIH staff will help determine the most appropriate services for students’ presenting concerns. These may include web-based mental health self-help resources, consultation, counseling/therapy (individual or group) or referral to a community provider. There is no charge for counseling services at RIH.
Can RIH respond to health emergencies that occur on campus?
RIH staff cannot treat anyone outside of our facility. Therefore, if a health emergency occurs on campus, you should call Campus Police or 911.
Does RIH have a pharmacy?
RIH has a dispensary where basic medications that are prescribed by RIH staff are available. The dispensary carries antibiotics, cold medicine, non-narcotic pain medication, various birth control options, and the Emergency Contraception (EC) Pill. RIH providers can also write prescriptions for medications not available in our dispensary. Patients can have prescriptions from Catonsville and AME Pharmacy delivered to RIH.
What if I think I need medication for my mental health?
RIH has a part-time psychiatric nurse practitioner and primary care providers on our medical team who can prescribe medications when appropriate. If you and your counselor believe medication may be an effective option, your counselor can help you schedule a medication evaluation. Our providers will evaluate your situation and determine if medication is appropriate. Alternatively, the RIH Referral Coordinators may help you get connected to services in the community, utilizing your insurance provider, when appropriate. There is a charge for mental health medication services.
Can RIH come to classrooms, residence halls, etc., and do presentations about health and wellness?
RIH offers outreach programming on topics such as medical and mental health service overviews, education about online resources, complementary medicine, and more. Please fill out the RIH Outreach Request Form to request a visit for your space.
The Office of Health Promotion and the peer health educators create and offer additional programming and outreach events on campus on a variety of health topics. For more information, call 410-455-1558 or email email@example.com.
How do I make an appointment?
What if I’m late or need to cancel?
Counseling is most beneficial when you attend sessions consistently and on time. If you need to cancel or reschedule, or you realize you will be late for your appointment, please call us at 410-455-2542 by 9 a.m. the day of your appointment or as soon as possible to let us know. Students who are no-shows will be assessed a $25 fee.
What if I am sick after hours and need to see a doctor?
How do I make a counseling referral for someone else?
To recommend counseling services to a UMBC student, first determine the student’s willingness to go to a helping resource. Reassure the student that it is an act of strength to ask for help. Remind them that campus counseling services are free and confidential. Offer to help make the initial contact by calling or coming with the student to RIH. Please know that we can only schedule appointments for students by communicating directly with the person participating in the appointment. See also the Help Someone Else section.
What can I expect in counseling?
During your first appointment, you can expect to be asked some questions about your current concerns and your counselor will listen closely as you describe your experiences. Together, we will assess your needs and come up with an effective course of action. This may involve a variety of possibilities such as ongoing group or individual counseling, referral to a community-based provider, a medical consultation, or self-help resources.
Insurance and Payment
What health insurance is accepted at RIH?
RIH accepts most major health insurance plans. There are some insurance plans that are not contracted through RIH, but a claim can still be submitted for your visit. Any amount not covered by your insurance will be billed to your student account.
Certain insurances and Medicaid insurances require a primary care physician (PCP). If you want RIH to be your student’s PCP, the HMO-PCP needs to be Dr. Victor Madrid.
What is the difference between HMO, POS, and PPO insurance plans?
- HMO – Health Maintenance Organization. A referral is required from your primary care physician to see a physician outside of their office.
- POS – Point of Service. Depending on your plan, you may also need referrals from your primary care physician to be seen. You have the choice to go out of network and pay a copay or deductible.
- PPO – Preferred Provider Organization. This plan allows you to be seen anywhere, at any office that you need care without a referral.
What happens if my health insurance doesn’t cover the bill for services?
Any amount not covered by your health insurance will be billed to your student account.
Can I be seen at RIH if I don’t have insurance?
Yes. RIH will never turn you away based on your ability to pay. We try to keep our prices affordable and reasonable. Without insurance, you can either pay for services with your Campus Card, or your student account can be billed.
What types of payment are accepted at Retriever Integrated Health?
RIH accepts campus card and personal checks. Also, you can choose to have your student account billed for services.
Is there a charge for counseling services?
There is no charge for counseling/therapy services provided at RIH.
Yes. Under the Health Insurance Portability and Accountability Act (HIPAA), all patients’ health records at RIH are kept confidential.
RIH staff are legally and ethically required to maintain the confidentiality of the information clients share with us. As a result, both attendance and any information shared during your appointments will not be revealed to anyone (such as family, faculty/staff, friends, etc.) outside of RIH unless you provide written permission to do so. The rare exceptions include a) when there is clear and imminent danger that someone’s life is at risk, b) in the case of apparent or suspected abuse of a child or dependent adult, or c) under enforceable court order. Please see our Forms page for our Notice of Privacy Practices and Consent to Treatment or ask us if you have specific questions.
How can I get a copy of my immunization record?
Fax a signed note with your request, along with a copy of your photo ID, to 410-455-1125. Be sure to include where you would like the information sent. In some instances, there may be a charge for this service.
How do I enter and upload my health form and vaccines on the patient portal?